Totango | Customer Journey | Engagement Tool | CX
Totango is a customer journey analytics map showing how customers engage with your product from beginning to end.
Features:
- The platform includes a number of significant product features, including 360-degree customer analysis views, segmentation, workflow automation, customer health ratings, data hubs, and more.
- Analyze onboarding, retention, renewals, account upgrades, and more to track, quantify, and understand your clients’ experiences.
- View customer engagement numbers as well as user recordings to have a better understanding of what’s going on.
- Create automation processes for allocating critical tasks to team members depending on their actions and more.
- Templates/toolkits let you set up unique trips that you can track. It saves a lot of time setting up and is a terrific way to learn everything there is to know about this platform. There’s an extensive collection of them at the library.
Pricing:
A free plan for up to 100 client accounts is offered. This is a fantastic method to see if this platform is suited for your company. Then there’s a monthly fee of $499.
In short, Totango is an agile customer success software that helps you design, run, measure, and scale your SaaS customer journey to retain and grow customers. Start Free!
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