The Real-time AI Platform – Cresta

Cresta | Real-time AI | Artificial Intelligence | Enterprise

Cresta, led by CEO and Co-Founder Zayd Enam, offers a real-time ai platform for contact centres, allowing real-time intelligence to be translated into real-time action.

The firm offers three contact centre solutions.

1. Cresta is a product designed for agents.
2. Cresta for Executives
3. Cresta for Professionals

CarMax, Blue Nile, Earthlink, Intuit, and Porsche use it to power their client experiences.

Ping Wu, the co-founder of Google Contact Center AI, was recently appointed as the company’s Vice-President of Engineering and Product.

Features

Every chat becomes a fantastic one with Cresta’s AI-powered, real-time Agent Assist. Use our data-backed insights to track contact centre performance and teach teams more effectively.

1. Make each and every one of your agents your finest agent.
   With real-time coaching, support, and automation pulled from top-performing agents, Cresta helps your staff make a positive impact on every call, ease customer misery, and drive growth. Everyone benefits with Cresta Agent Assist: your customers, your staff, and your company.
2. Coach more effectively and efficiently.
   Recognize, coach, and act on what you’ve learned. Cresta analyses every discussion records agent performance, and provides end-to-end coaching, allowing managers to spend more time coaching and less time putting findings into action.
3. Insights can help you take action.
   Take a look at the overall picture of team performance and customer satisfaction. Cresta’s AI-powered analytics uncover patterns, performance factors, and improvement opportunities.

In short, it includes self-service, live coaching, and post-call insights. It’s an AI that uncovers expertise so teams can make every customer conversation count.

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